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The Big Picture

• Tamara Forrest-Smith

The Big Picture

Know the big picture for your hairdressing salon The big what… Yes, the Big picture. For example, you don’t start a training program or an apprenticeship without knowing the end product. Who wants to go through all that stuff Juniors go through ( not me again ) without knowing that one day you will be a top hair stylist. The home I used to live in when I saw it I knew it would be ideal to bring up my 4 kids in. The house had two Tractors in it, a shire horse, a couple of tons of onions and potatoes and half the roof had gone. Everyone thought I was mad ( so did I ) but we could see the finish in our minds before ...

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How do you know if you are losing Clients?

• Tamara Forrest-Smith

How do you know if you are losing Clients?

A superb tried and tested system to cure your salon problems Attrition Is it killing your salon business? What is attrition? Well simply put it is this…. It is where you lose clients every year due to circumstances other than natural waste. Or put even simpler it is where clients don’t return for reasons such as unhappy with service, the price or just that they cannot afford you this visit. Let’ss look at the last one there. Say Mrs x comes to you every 6 weeks and spends £70.00. She has been doing this now for the past 3 years. Now its time for her to come again but her son is about to go to college and she need ...

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Continuous Recruitment In The Salon

• Tamara Forrest-Smith

Continuous Recruitment In The Salon

Hire fire and recruitment… whats the answer. With personnel the key to salon business success it becomes essential that ownership and management look at ways to maximize the recruiting process. One of the most useful concepts I have found in recruiting has been continuous recruitment. I first came across continuous recruitment while doing work for several large service companies with high turnover rates. I initially was asked to help with the turnover problem, which led to the recruitment problems and a close examination of continuous recruitment. Continuous recruitment is not for every business but for many it c ...

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Staff In A Shortage - How to Deal With A Staff Shortage Crises

• Tamara Forrest-Smith

Staff In A Shortage - How to Deal With A Staff Shortage Crises

Finding it difficulat to recruit stylists in your salon? Staff in a shortage? Here are 12 really helpful tips how to deal with the crises 1. Take good, hard look at your ‘draw’ potential. Why would someone that can work at many different hair salons want to work in your business? If you are offering the same as everyone else you will get the same as everyone else… staff shortage. Think different be a people salon. 2. Develop a benefits plan and a list of those benefits ready to give to a prospect. Know which benefits, such as health insurance, are common to your industry. Skilled people know what benefits they ca ...

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Who Controls Your Salon?

• Tamara Forrest-Smith

Who Controls Your Salon?

WHO CONTROLS YOUR SALON… IS IT YOU OR SOMEONE ELSE OR A MORONIC STYLIST? Well, you may think I am going over the top but guess what there are loads of salons out there that are definitely “not” controlled by the salon owner. So who controls the Salon. Listen I have been there and I know how it feels to not have control. There are stylists that love the feeling of “we run the salon” ( you know who I am on about ) and you know what happens then don’t you… the others love to follow them. This is what happens. New Stylist omes to the salon and thinks they are top dog… irreplaceable. To some extent, we might put the ...

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Why Everything Is Possible For Your Salon Regardless of Where You Are As You Read This Letter

• Tamara Forrest-Smith

Why Everything Is Possible For Your Salon Regardless of Where You Are As You Read This Letter

Yesterday I was on the train coming back from London. During the trip, I got a message on WhatsApp from a mentor extreme student. The message contained a photo. The photo was a large detached four bedroomed house he had recently moved into from his terraced house. He thanked me for helping him to reach that goal. It took me back and made me think about my own life and my previous mentor clients. Where I grew up it was very acceptable to buy the first house and that house was terraced. If you are reading outside England a terraced house is a great house strange but small and cramped in most cases. I wanted more bu ...

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